Website Help & FAQ
We want to be sure that all your questions are answered. Some of our most frequently asked questions are answered in the topics below.
Click on a question for more information.
Designs and Products
Does this item come in any other colors or styles?All currently available colors and styles are shown on the product page.
When adding a new design, we select colors and styles based on customer input, inventory available, and what will look best. Options are limited to a set number so that we can offer you a quality item at a low price.
Does this item come in child sizes or larger sizes?When adding a new design, we select colors and styles based on customer input, inventory available, and what will look best. Options are limited to a set number so that we can offer you a quality item at a low price.
All available sizes are shown on the product pages. Some designs are too large
to fit on child/youth shirts. Some colors and products are not produced in large sizes, so we are unable to offer them.
We always offer the largest size selection possible for each design.
What size should I order? How do the sizes run?Our sizing chart provides measurements of our products so you can
pick the best fit. If you need to, we suggest measuring a t-shirt that fits you well as a starting point.
Do you have a size chart for children?Yes, approximate retail sizes for children are included in our sizing information.
Are your sizes for men or ladies?Our t-shirts are unisex. See our sizing chart for measurements.
Where are your t-shirts manufactured?We typically use Anvil or Gildan cotton products. Visit the Anvil website or Gildan Code of Conduct for their policies on corporate responsibility and fair labor.
Can I get a printed sample of the shirt I want to order?No, unfortunately. Because we are a print-to-order company, most designs do not print until all customer orders are collected, so no printed samples are available. However, we can send you a blank t-shirt sample to assist with quality questions and sizing.
Contact us for more information.
Can I change the words in the design? Can I leave part of the design off?Designs are prepared as shown only, including both images and words. Any alteration would consist of a new design development.
I don’t see this design on the website now, can I place an order?Since we are a print-to-order company, we only offer designs for a limited time. If you do not see a design online and the advertised deadline has passed, we may have shelved that design.
Sign up for email or visit our website frequently for design availability.
Can I re-order a previous design?Sign up for email or visit our website frequently for design availability.
We are a print-to-order company, so we do not keep inventory on previously offered designs. Once the deadline has passed, we may promote some designs again, but there is no guarantee.
If you have a minimum order of at least 500 pieces, we can set up a special print just for you. Contact us for more information.
Will this design be offered again? When?If you have a minimum order of at least 500 pieces, we can set up a special print just for you. Contact us for more information.
We sometimes re-offer previous designs, but there is no guarantee. Many factors are considered in the decision, including, but not limited to: demand, inventory, production schedule, upcoming promotions, etc.
Sign up for email or visit our website frequently for design availability.
Sign up for email or visit our website frequently for design availability.
Printed Personalization
What are my options for printed personalization?Each product page has personalization information for that design, if available. The Personalization Details page also has general information.
Can I choose a different personalization style or location?Personalization is printed only as advertised. To help keep prices low, we streamline as much as possible, which includes using a consistent placement for personalization.
Can I combine personalization locations and ink colors?No, only one printed personalization type can be used per order. Please place a separate order for a different design with a different personalization style, placement, or color.
Can I combine different printed designs?Only if unpersonalized, or if the designs have the same personalization style, location, and ink color. Check the Personalization "Help" link on each product page to see how it is personalized.
Do I have to order all the same size?No, you can mix and match sizes of the same design.
Can I personalize an order with less than 12 shirts?We do allow personalization on smaller orders, but due to film and screen costs, an additional $20 screen charge applies. If you are interested in personalization on less than 12 shirts, please call to place your order.
Embroidery Personalization
What are my options for embroidered personalization?The Embroidery Personalization Details has information on placement and character limits for embroidered personalization.
Can I choose a different embroidered personalization style or location?Personalization is embroidered only as advertised. To help keep prices low, we streamline as much as possible, which includes using a consistent placement for personalization.
Can I combine embroidery personalization locations and thread colors?Yes. In most cases, mixing embroidery styles is fine. The same text will be used on all items.
Can I combine different embroidered designs?Yes, in most cases mixing personalized embroidery is not a problem. If you order multiple personalized embroidered designs with different character limits, the smallest limit will apply to your order. The same text will be used on all items.
Can I personalize an order with less than 12 embroidered shirts?Yes. There is no minimum required for personalization on embroidered items.
Ordering, Shipping, and Returns
When will I receive my shirts?Shirts for Earth Day begin printing in mid-March, and begin shipping in late March. Watch the website for the final deadline to order and receive your shirts before April 22nd.
Why is the shipping time so long?To keep our prices low, we print-to-order and do not keep inventory. We offer a pre-print ordering window, then compile all orders to produce on a specified print date.
How much does shipping cost?View our shipping chart for delivery costs based on total
purchase price.
Why is my credit card charged immediately instead of when my order ships?Because we print-to-order, the items you purchase are reserved for you immediately when your order is placed, then printed to your specification according to our production schedule. This allows us to keep our prices low, as we produce only items that have been paid for.
Do I get a discount for large orders?Most shirts have quantity discounts on 100 or more items. The
first 3 price tiers will be shown on the pricing under the item image, if available. Any additional discounts for larger quantities
will be automatically applied in your cart when the minimum is met.
Do I have to pay sales tax?We only collect sales tax if you are shipping to the state of Kentucky and do not have a Tax Exempt ID.
How can I pay for my order?We accept MasterCard, VISA, Discover, and American Express credit cards online, as well as online check payments.
Other payment options are available for telephone orders.
Where do I find my offer code?An offer code is included in all of our mailings - both postal mail and email. See
Offer Code Help if you need hints on where to look.
Is online ordering safe?We use strong encryption in our checkout to protect your personal information.
Read more about security.
Can I send in an order by mail?We offer a printable flyer that can be sent by mail,
but online or phone ordering is highly recommended for up-to-date design availability and pricing.
Do you offer a quality guarantee?Our guarantee is unconditional and 100% money back. If, for any reason, you are not
satisfied with your purchase, please contact us so we can work with you to resolve the
problem.
What is your return policy?All orders include instructions for obtaining a prepaid
shipping label for returns.
Exchange orders will be shipped or refunds issued when the original merchandise is received.
Read more about returning items.
Can I exchange my shirt for another size?Yes. Please see our return policy for more information.
Can I exchange personalized shirts?Because of the personalization, we are unable to restock and therefore ask that you try to sell it to someone
else who didn’t get one and order another in the right size. If you cannot, however, we have a 100% Guarantee and will exchange it for the right size.
Please see our return policy for more information.
About This Website
Can I send you a picture?We gladly accept photographs of customers wearing our shirts! Send
us your photo, and we may show it on our Happy Customers page.
How do I contact you for more help?View our contact page for all the ways you can reach us.
